Frequently
Asked Questions

Common questions asked by our Calgary auction customers.

General

What are public auction sales?

An auction (or auction house) is the public sale or purchase of products through a mutually agreed bidding system. The auctioneer starts at a price typically lower than the suggested retail/resale value and accepts bids from interested attendees or customers. The item is then sold ‘as is’ to the highest bidder. We are proud to be hosting Calgary Auctions since 1995 — learn more about Graham Auctions.

How does the auction work?

We hold a wide variety of public auction sales. We host weekly online auctions, the sale opens at the beginning of the week, and grows as we upload more product each day to the sale. There is a soft close on Saturday to close that week’s auction (until the next week). We sell a wide range of quality furniture, electronics, tools, household items and clothing – followed by our weekly car auction, which runs hundreds of vehicles through the auction ring. We also host light industrial and heavy equipment auctions throughout the year.

⇾ Our auctions are free to sign up.
⇾ You can register to bid both online or in person.
⇾ You can choose to bid online through your desktop or mobile device.
⇾ Online bidding is available until auction time the morning of our sale. (Typically 8 AM, unless otherwise specified).
⇾ Customers who prefer to only participate in our online auctions can pick up any items the following week.
⇾ The live liquidation auction begins at 9 AM and goes until all items have sold.
⇾ The online car auction starts at approximately 12:30 PM.

Glossary of Auction Terminology

How do I pick up my auction purchases?

Following the recommended best health practices during COVID-19 pandemic to ensure safety is more critical than ever, which means we need some changes in our online auctions.

For a detailed breakdown of how you can pick up your online auction purchases, please see the overview of our curbside pickup in Calgary.

What forms of payment are accepted when paying for auction items?

Graham Auctions accepts cash, Certified Cheque, Bank Draft, Money Order, Visa, Mastercard and Interac Debit, Electronic Wire Transfer and E-Transfer.

What is an auction sale?

An absentee bid is a form of bidding for customers that are either not able to attend the auction in person. You can place absentee bids at our main office or you can pre-bid for one of our online auctions through our website.

Do you offer shipping for online auction purchases?

We can accommodate most shipping requests if arrangements are made by phone or via info@grahamauctions.com. You will be charged for the costs of shipping plus a small handling fee.

When can I bring in consignment items to sell in the auction?

⇾ We accept consignments for our weekly Public Auction on Monday-Tuesday the week of the sale.
⇾ If you are looking to sell your vehicle in the car auction, you can do so up until 10 AM on the day of the sale.
⇾ For consignments in our Light Industrial & Heavy Equipment Auction – We have a separate secure storage yard that allows us to take consignment items at any time, contact our Equipment Manager at ben@grahamauctions.com.

How do I see what’s available in the upcoming auctions in Calgary?

We’ve made it easy for you to find whatever it is you are looking for – You can search, view and bid on available items as it’s updated throughout the week in our online auction catalogue.

We also post updated auction listings every week, highlighting the featured products and lots for each one of our auction sales.

What are pre-owned and open box salvage items?

In some cases, our products arrive with a previously open box. We test and inspect as many items as we can as our warehouse staff sets up the auction. We do our best to be fully transparent about any damage or wear on an item in the product description of our online auction catalogue.

All products are sold as-is. It is the responsibility of the buyer to contact the auction staff to inquire/inspect each item or as well as thoroughly read the description before bidding.

Do you accept returns or exchanges?

We’re passionate about customer service and do our best to help as much as we can. If there is a mistake on our behalf making product declarations on a damaged or defective item, we will do everything we can to make the situation right.

Do my auction purchases come with a warranty?

Unfortunately, we do not offer warranties with our products. This is out of our control. However, we try to counteract this with a very generous refund and exchange policy.

How long can a vehicle stay in your secure storage yard?

Buying a vehicle
If you purchase a vehicle in the car auction, you must pay within two banking days and pick it up within two weeks.

Selling a vehicle
When you book your vehicle into the auction, it can stay in our secure storage lot for as long as it takes to sell. This is assuming you are willing to accept offers reflecting Fair Market Value (see above).

We’ve prepared this resource to help you buy or sell your car in an auction.

Vehicle Auction Buyers Premium

Car Auction Sale Price

$0 – $975

Buyers
Fee

$60

Online Buyers Fee

$150

$1000 – $1975

$100

$200

$2000 – $2975

$100

$250

$3000 – $3975

$140

$300

$4000 – $4975

$180

$400

$5000 and above

$220

$500

For Calgary Auction Customers

How do I pick up my auction purchases?

Following the recommended best health practices during COVID-19 pandemic to ensure safety is more critical than ever, which means we need some changes in our online auctions.

For a detailed breakdown of how you can pick up your online auction purchases, please see the overview of our curbside pickup in Calgary.

What forms of payment are accepted when paying for auction items?

Graham Auctions accepts cash, Certified Cheque, Bank Draft, Money Order, Visa, Mastercard and Interac Debit, Electronic Wire Transfer and E-Transfer.

What is an auction sale?

An absentee bid is a form of bidding for customers that are either not able to attend the auction in person. You can place absentee bids at our main office or you can pre-bid for one of our online auctions through our website.

Do you offer shipping for online auction purchases?

We can accommodate most shipping requests if arrangements are made by phone or via info@grahamauctions.com. You will be charged for the costs of shipping plus a small handling fee.

When can I bring in consignment items to sell in the auction?

⇾ We accept consignments for our weekly Public Auction on Monday-Tuesday the week of the sale.
⇾ If you are looking to sell your vehicle in the car auction, you can do so up until 10 AM on the day of the sale.
⇾ For consignments in our Light Industrial & Heavy Equipment Auction – We have a separate secure storage yard that allows us to take consignment items at any time, contact our Equipment Manager at ben@grahamauctions.com.

How do I see what’s available in the upcoming auctions in Calgary?

We’ve made it easy for you to find whatever it is you are looking for – You can search, view and bid on available items as it’s updated throughout the week in our online auction catalogue.

We also post updated auction listings every week, highlighting the featured products and lots for each one of our auction sales.

What are pre-owned and open box salvage items?

In some cases, our products arrive with a previously open box. We test and inspect as many items as we can as our warehouse staff sets up the auction. We do our best to be fully transparent about any damage or wear on an item in the product description of our online auction catalogue.

All products are sold as-is. It is the responsibility of the buyer to contact the auction staff to inquire/inspect each item or as well as thoroughly read the description before bidding.

Do you accept returns or exchanges?

We’re passionate about customer service and do our best to help as much as we can. If there is a mistake on our behalf making product declarations on a damaged or defective item, we will do everything we can to make the situation right.

Do my auction purchases come with a warranty?

Unfortunately, we do not offer warranties with our products. This is out of our control. However, we try to counteract this with a very generous refund and exchange policy.

How long can a vehicle stay in your secure storage yard?

Buying a vehicle
If you purchase a vehicle in the car auction, you must pay within two banking days and pick it up within two weeks.

Selling a vehicle
When you book your vehicle into the auction, it can stay in our secure storage lot for as long as it takes to sell. This is assuming you are willing to accept offers reflecting Fair Market Value (see above).

We’ve prepared this resource to help you buy or sell your car in an auction.